Frequently Asked Questions
This resource is crafted to help you find information easily and efficiently.
How long will it take to receive my order?
Order processing time: 24-48 hours. You will receive an email once your package has shipped.
Standard Shipping : Free, 5-8 days.
Express (DHL): $20, 3-5 days.
Notes:
Shipping begins after the confirmation email.
Track via your Balaclavas account or confirmation email.
Can I track the progress of my order?
Yes! Once your order has been shipped, we will send you a tracking number. You can track your package directly on our tracking page and be informed in real time of its status and the estimated delivery date.
What are the conditions for returning items?
Return Policy
The product received is defective or damaged
The customer receives the wrong product (e.g., a different size, color, or item)
Returns accepted for 30 days
Free return shipping
No restocking fee
Refund period: 10 days
